Saturday, July 7, 2012

Just Listen to John Seddon (via a Shared Email) Tell You How Great He Is...

To borrow a Seddonism... you can't make this stuff up!

From his latest missive, with emphasis mine.

Me to a T

I have been nominated as someone’s ‘favourite quality guru’. He’s right that I don’t like the term guru, and I want to show readers the nomination statement because he has me to a T:

“My favourite quality guru is Professor John Seddon. Although he is no shrinking violet as many in the quality profession will know John doesn't waste his time jostling for position in the gurusphere, so I suspect that he will dislike the term being applied to him.

My choice is probably influenced by the fact that my background is in management, not quality. Seddon's fluff-free approach appeals to the busy manager, intolerant of fads and fashions and impenetrable textbooks, who wants to get on with improving the business via reduced costs and improved levels of service. Ordinary managers can understand what he is on about.

And his principles and methods actually work; they are being used by a diverse range of organisations all over the world with consistently positive practical results. We know this because of the evidence published, particularly in the public sector, by those ordinary managers themselves rather than by the quality department.

I think John Seddon's commitment to, and visible success in, changing management thinking and, crucially, in changing management behaviour, deserves to be recognised.”

And I am most grateful to him.

So this is how he starts his newsletter... sharing an email about how great he is.... because he supposedly doesn't care about jostling for a position as a "guru." Ha. John seems obsessed with telling the world how much better he is than the other lean "gurus." So ironic. So painfully unaware of the contradiction.

He doth protest too much.

If he really didn't care about being the best guru, he wouldn't have thought to even share that self-serving email in his newsletter.

Saturday, January 21, 2012

From Lean Service to Systems Thinking to Vanguard Method

Ah, it's the monthly arrival of Tripp Babbitt's email newsletter. His "December," er January, newsletter arrived today.

Just as John Seddon and company bailed out on the term "Lean Service," they have now walked away from the term "Systems Thinking." They used to embrace the term Lean, before they decided that they had to smear the rest of the Lean community to differentiate their dear leader and "his" method (a warmed over version of Lean, as it is).

He writes:
"Systems thinking" has now become a phrase associated with copying and those that believe they too can be just like Vanguard.  So, we abandon "systems thinking" in favor of the Vanguard Method (tVM).   
Why the change?  Recently, I ran into some folks claiming systems thinking.  When I looked at what they had done, it was process improvement.  
Ironically, there are many in the real "Systems Thinking" academic field and professional community who blast Seddon and company as being pretenders, that it wasn't real Systems Thinking and that, as Seddon admitted, it was just Lean that they were doing anyway.

Everyone will be better off with them calling it "Vanguard Method," but it's comical that Tripp says they are bailing on Systems Thinking, when the Systems Thinking community bailed on them a long time ago (and never welcomed them, frankly).