Tuesday, October 12, 2010

John Seddon Was Happy to Sell You a Conference on Lean for Services

John Seddon hollers about how lean does work for services. Well, that's the NEW John Seddon.

The old John Seddon was happy to run conferences (see this old newsletter:

Lean Service Conference - October 24th 2000   return to top
Buckingham Conference Centre.
The Lean Service Conference. How to improve service and cut costs. What is 'lean service'? Lean service takes the principles developed in world class manufacturing ('lean thinking') and applies them to service organisations. The consequence is rapid change, for little is 'made' in service organisations.
New John Seddon says lean doesn't work because he wants you to buy HIS new "Vanguard" branded services.

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