Tuesday, October 12, 2010

John Seddon Used to Sell an Audio Tape Promoting Lean

John Seddon of 2010 would loudly criticize John Seddon of just a few years ago.

From this old newsletter:

New audio-tape: “Introducing lean service”   return to top
A new audio-tape has been added to our series. “Introducing lean service” runs for 27 minutes and explains how we have taken the concepts of ‘lean thinking’ and applied them to service organisations. Click here to order.
I thought lean doesn't work in services, John?

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