Tuesday, October 12, 2010

John Seddon Used to Say Lean Worked in Services

Although he screams today about Lean being "a wicked disease," John Seddon was happy to sell you Lean "for services."

From an old newsletter:


We are pleased to announce the completion of our new web site:
Why 'lean service'? Many people will have heard of lean thinking - it underpins world class manufacturing operations. Lean service takes this thinking and applies it to service organisations.
Funny how he changed his tune on this. Self serving and opportunistic.

1 comment:

  1. What would Seddon say about this lean service stuff? Wasn't he a professor here?